Shipping policy

At Hyeongcheon, we are committed to getting your order to you as quickly and safely as possible.

Shipping Origin

All orders are shipped from:

Chapman House, Dearman's Place
1 Watson Street, Salford, M3 5FH, United Kingdom

Shipping Destinations & Rates

We currently ship to the following regions:

United Kingdom

  • Standard Shipping: £3.99
  • Free Standard Shipping on orders of £40.00 or more

European Union

  • Standard International Shipping: £10.00

Order Processing Time

Orders are usually processed within 1–3 business days after payment is confirmed.
Please note that orders are not processed or shipped on weekends or public holidays.

During peak periods, promotions, or holidays, processing times may be slightly longer.

Estimated Delivery Time

Estimated delivery times may vary depending on your location and courier service.

  • United Kingdom: typically 2–5 business days
  • European Union: typically 5–10 business days

Please note that these are estimated delivery times only and are not guaranteed.

Customs, Duties and Taxes

For orders shipped to the European Union, customs duties, import taxes, or other local fees may apply depending on your country’s regulations.

These charges, if applicable, are the responsibility of the customer.

Tracking Information

If tracking is available for your shipment, you will receive a shipping confirmation email with tracking details once your order has been dispatched.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order.
We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided at checkout.

Delays

While we do our best to deliver your order on time, delays may occur due to factors outside our control, including but not limited to:

  • courier delays
  • customs processing
  • weather conditions
  • peak shipping periods

We appreciate your patience and understanding in such cases.

Lost or Damaged Packages

If your package is lost, damaged, or arrives with an issue, please contact us as soon as possible and we will do our best to assist you.

Contact Information

If you have any questions about shipping, please contact us:

Trade name: Hyeongcheon
Phone number: +44 7467 075461
Email: keleiwu@hyeongcheon.com